Refunds and Returns
Refunds & Returns Policy
At BioEdge Research Labs, we are committed to providing high-quality research products and ensuring customer satisfaction. Please read our Refunds & Returns Policy carefully to understand your rights and responsibilities regarding orders.
Eligibility for Refunds or Returns
All products sold by BioEdge Research Labs are intended strictly for laboratory research and development purposes.
Due to the nature of research products, returns are limited and refunds are provided only in specific circumstances, including:
Damaged products received during shipping
Incorrect items sent
Verified defective or compromised products
Products that have been used, partially opened, or improperly handled are not eligible for return or refund.
Requesting a Return or Refund
To request a return or refund, please contact our support team within 7 days of receiving your order. Your request should include:
Order number
Description of the issue
Photos of damaged or incorrect items (if applicable)
Requests received after 7 days may not be eligible for consideration.
Return Process
If your return is approved:
Our support team will provide instructions for returning the product.
Products must be securely packaged to prevent damage during shipping.
Return shipping costs are generally the responsibility of the customer, unless the return is due to our error.
Refunds will be processed after we receive and inspect the returned items.
Refund Method
Approved refunds will be issued via the original payment method. The processing time may vary depending on your bank or payment provider. Please allow 5–10 business days for the refund to appear in your account.
Non-Refundable Items
The following are not eligible for return or refund:
Products that have been opened or used
Products damaged due to misuse, improper storage, or unauthorized modifications
Orders placed in error (unless approved by our support team)
Shipping Damage or Loss
If your order is damaged during shipping, please contact us within 48 hours of delivery with photos of the damage. We will work with the shipping carrier to resolve the issue and provide a replacement or refund where applicable.
Policy Updates
BioEdge Research Labs reserves the right to update or modify this Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions, concerns, or requests regarding refunds or returns, please contact us through our official support email or contact page.