Frequently Asked Questions
Each weekday, within 24 hours of confirming your payment, your shipping label will be printed, and you will receive an email with your tracking number. Since we don’t ship on Saturdays or Sundays, orders placed after 3 PM on Friday will be shipped on Monday, and you will receive your tracking number by the following Tuesday.
For any order issues, including missing items, please use the contact form on our website. Fill out the form with:
- Your Name
- Email Address
- Order Number
- A Detailed Description of the Issue
Our team will respond ASAP, usually within 24 to 48 hours, and work quickly to resolve the issue.
If you ordered an item that is currently out of stock, your order will be placed on hold until we receive the item. As soon as it arrives, we will ship it to you immediately.
- First-Class Packages: Arrive in 5 to 7 days.
- Priority Mail: Arrives in approximately 2 to 4 days.
- Express Mail: Arrives in approximately 24 to 48 hours.
Holiday Delays: Expect potential delays around holidays, except for Express Mail, which is rarely delayed.
Tracking Your Order: Use your tracking number for real-time updates. You can also sign up for USPS Informed Delivery Service to track your packages.
Returns are accepted for unopened and unused bottles if sent back within 10 days of receipt.
Opened products cannot be returned because we cannot resell returned items. If you change your mind about a purchase, please initiate the return within 10 days.
Absolutely! Certificates of Analysis (COA) with high-performance liquid chromatography (HPLC) lab results are available on each product page.
Since BioEdge Peptides does not use fillers like mannitol or lactose, the bottle may appear to contain very little substance.
For example:
5 mg or 10 mg peptides take up very little volume without fillers, so the bottle may look nearly empty. However, rest assured that your full dosage is inside—even if it looks like only a few grains of sand.
Your peptides are ready to be reconstituted and used in research.