Shipping & Returns

Shipping Services

Expedited Processing

Expedited processing refers to prioritizing your order in our fulfillment queue. Your order will be moved to the front of the line. However, delivery times will still depend on the selected shipping service (Overnight, 2-Day, etc.) once processing is complete.

 

Shipping Insurance

Overview

At BioEdge Peptides, we prioritize the safe delivery of our products. We offer optional shipping insurance for a nominal fee of 2% of your order value. This insurance covers potential loss or damage during shipping.

Benefits

By opting for shipping insurance, you add extra protection to your purchase. If any shipping-related issues arise, our team will swiftly handle them, ensuring your order is replaced or refunded as applicable.

 

Returns

Return Eligibility

• Returns are only accepted for unopened products.
• To receive a full refund, the return process must be initiated within 10 days of the order date.

Non-Eligible Items

• We do not accept returns of opened products for refund or replacement.

Return Process

Please contact us by email [email protected] for return address and process.

Return Shipping Deadline

Any returned item must be shipped back within 10 days of initiating the return request. Failure to return the item within this timeframe will result in forfeiture of the refund or store credit.

 

Issues with Orders

At BioEdge Peptides, we are committed to quality assurance and customer satisfaction. However, if issues arise with your order (e.g., missing items, damaged products), please follow our policy outlined below:

Reporting Time Frame

• All order issues, including missing or damaged items, must be reported within 10 days of receipt, based on the shipping carrier’s delivery confirmation.

Reporting Procedure

• Contact our customer service team at [email protected].
• Provide your order number, a detailed description of the issue, and supporting photos or documentation.

Resolution Process

• Our team will investigate and may request further information.
• Resolutions may include replacement, refund, or an alternative solution, depending on the nature of the issue.

Limitation of Liability

• Claims submitted after 10 days from delivery will not be covered by BioEdge Peptides.
• Our liability is limited to the value of the affected items in your order.

 

This policy is designed to ensure clarity and efficiency in our shipping and return process. For any questions or assistance, please contact our customer support team.